Empower Yourself with the Skills to Sell Smarter, Lead Confidently And Build Lasting Customer Relationships

Phase 1: Introduction

• Meet the instructor and understand the course objectives.
• Reflect on your current sales skills and set personal goals.
• Gain insights into the importance of self-reflection in sales.
• Explore what it takes to succeed in this program.

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Phase 2: Fundamentals of Sales

• Learn why sales is a rewarding career choice.
• Understand how the sales profession has evolved over time.
• Explore the core concepts of selling and preparation techniques.
• Master the art of opening doors through effective sales calls.

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Phase 3: Understanding Customer Needs

• Discover why customers make purchasing decisions.
• Learn how to uncover customer needs and present tailored solutions.
• Create a powerful value proposition to drive customer interest.
• Practice real-world scenarios to gain commitment confidently.

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Phase 4: Customer Attitudes

• Identify different customer attitudes and their behaviors.
• Learn techniques to handle questioning and silent prospects.
• Understand strategies for managing dislike and positive prospects.
• Apply these strategies through scenario-based learning.

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Phase 5: Mastering Sales

• Explore online sales calls and their growing importance.
• Understand the 8 mantras for achieving sales mastery.
• Learn how to adapt to change in a dynamic sales environment.
• Discover the 7 pillars of sales success and mentorship principles.

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Phase 6: Conclusion

• Summarize the key points learned throughout the course.
• Reflect on feedback to enhance your sales approach.
• Solidify your learnings with a comprehensive recap.
• Explore actionable tips for continuous improvement in sales.

Phase 1: Understanding CRM

• Learn the fundamentals and components of CRM systems.
• Explore the benefits of CRM for customer relationships.
• Understand the role of technology in modern CRM processes.
• Gain insights into building meaningful customer connections.

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Phase 2: Principles of CRM

• Understand the core principles that drive successful CRM.
• Learn how these principles enhance customer satisfaction.
• Explore real-world applications of CRM best practices.
• Build a foundation for implementing CRM strategies effectively.

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Phase 3: The CRM Process

• Discover the step-by-step process of CRM implementation.
• Learn how to engage customers at each stage of the journey.
• Understand the importance of feedback in CRM.
• Build a roadmap for seamless CRM integration.

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Phase 4: Customer Management

• Learn techniques for post-sales customer relationship building.
• Understand the development of long-term customer loyalty.
• Explore the role of CRM in managing customer feedback.
• Create strategies for managing key customer accounts effectively.

Phase 1: Introduction to Negotiation

• Discover why negotiation is essential in business and life.
• Explore the methods and frameworks for effective negotiation.
• Understand the all-encompassing nature of negotiation scenarios.
• Set the stage for mastering negotiation through this course.

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Phase 2: Preparing for Negotiation

• Learn essential negotiation skills to drive better outcomes.
• Understand how preparation influences negotiation success.
• Explore practical techniques for effective preparation.
• Build confidence for real-world negotiation situations.

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Phase 3: Five Stages of a Negotiation

• Understand the five stages: Prepare, Exchange Information, Bargain, Conclude, and Execute.
• Learn to navigate each stage with confidence and strategy.
• Master the art of information exchange and bargaining effectively.
• Develop closing strategies to finalize negotiations successfully.

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Phase 4: Types of Negotiation

• Differentiate between distributive and integrative negotiations.
• Learn when to apply each type of negotiation approach.
• Explore scenarios that require blended negotiation strategies.
• Understand the impact of negotiation types on outcomes.

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Phase 5: Negotiation Strategies for Conflict Resolution

• Learn strategies to avoid emotional responses in conflicts.
• Understand how to maintain value-creating strategies in tense situations.
• Explore the power of time management during negotiation.
• Build skills to de-escalate conflicts and find common ground.

Phase 1: Communication Fundamentals

• Learn the basics of communication and its role in organizations.
• Explore internal and external organizational communication.
• Understand the processes and characteristics of effective communication.
• Develop a strong foundation for professional communication.

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Phase 2: Organizational Communication

• Discover the structures and channels of organizational communication.
• Learn about formal and informal communication networks.
• Understand the 7 Cs of effective communication.
• Explore the role of ethics in communication processes.

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Phase 3: Effective Business Communication

• Understand the role of critical and creative thinking in communication.
• Learn techniques to communicate effectively in multicultural workplaces.
• Explore the impact of emotional quotient on communication.
• Explore the impact of emotional quotient on communication.

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Phase 4: Feedback and Communication

• Understand the importance and purpose of feedback.
• Learn how to give and receive feedback effectively.
• Explore functions and types of feedback in business settings.
• Build skills for constructive feedback to foster growth.

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Phase 5: Non-Verbal Communication and Body Language

• Discover the impact of body language in communication.
• Learn about personal space and its importance in professional settings.
• Explore the power of paralinguistic features in effective interactions.
• Develop non-verbal communication skills to complement verbal cues.